Features Overview

MyUserAdoptionPlan.com

MyUserAdoptionPlan.com from Tri Tuns is an all-in-one User Adoption portal that helps you define, deliver, and manage your IT user adoption program.

MyUserAdoptionPlan.com incorporates industry best practices which can be customized to meet your unique needs. You can save time and resources implementing your user adoption program by utilizing the portal's out-of-the-box user adoption functionality or you can incorporate your existing tools as desired.

Beyond Go-live and Why You Need a User Adoption Plan

Success is only achieved if your technology is used.

You spend a lot of time and money choosing a new system and getting to 'go live'. But all the value your organization is banking on getting from the new system is only realized when people actually use it.

  • How will you achieve your IT ROI goals?

    Your need to realize benefits from your investment.

    You invest in IT systems and business improvement programs because of their potential to add value.

    You face a lot of risks.

    There are no guarantees that you will achieve your goals.

    How will you get there?

  • In a perfect world you would go directly from IT project start to full ROI

    Wouldn't it be nice???

    In a perfect world, you could go directly to achieving desired results.

    Unfortunately, You can't just jump ahead

    The path from where you are today to where you want to be is unclear and full of risk.


    It's not that easy.

  • Most IT projects focus on the initial go-live, but do nothing to drive user adoption.

    Here is what REALLY happens.

    Before you reap the desired benefits, you first have to invest time and money.

    You focus on going live. And then you stop.

    You have only maximized your sunk costs, without realizing any benefits.


    But is this your goal?

  • You need to manage user adoption risk after go-live to achieve IT success

    Your program is still at risk.

    You still need to recover your costs and realize expected benefits.

    People determine success.

    Great programs or technology that are not used deliver no value.


    Without user adoption, you fail.

  • Focus on user adoption and after go-live to maximize IT ROI.

    Focus on after go-live.

    This is when your people accept or resist change.

    This is when you succeed. Or fail.

    You need to focus on accelerating and sustaining change after go-live. Sadly, this is when most change programs stop.

    Why will your program succeed?

  • Tri Tuns maximizes user adoption and sustains it over the life of the system, so you get the IT ROI you need.

    Tri Tuns enables lasting change...

    Tri Tuns accelerates adoption and sustains it over the long term.

    ...so you maximize your ROI.

    We help your people achieve lasting change, so you get the long-term results you need. Find out how we do it.


What & Why

Advances in technology and the proliferation of SaaS software has dramatically changed the way in which organizations buy, implement and use systems.  IT systems can go live faster and easier than ever before, but change management & user adoption methodologies have not kept up.  Quite simply, technology can move forward faster than the organizations in which it is introduced.

The advances in the pace of technology change, coupled with a growing recognition that ensuring effective user adoption is the biggest risk for achieving success, has unleashed the need for new approaches to managing change and sustaining user adoption.  MyUserAdoptionPlan.com is the answer.  The MyUserAdoptionPlan.com portal comes pre-loaded with the content and functionality you need to drive initial adoption of your IT systems and then sustain effective use over the life of your system. 

Here are the reasons why you should use MyUserAdoptionPlan.com for all your user adoption needs:


Better

         Global 
 

Most companies don't know what to do for effective User Adoption.  We have on-demand experts and a system built and pre-configured with best practices.

       

Your user adoption program needs to reach your users whether global or local.  Wherever your project team is, and wherever you're based, our experts can help on-site or remotely.


   

Faster

         

Flexible

 

SaaS software can go live faster than most organizations can even finish defining their User Adoption strategy.  We jump-start your User Adoption programs by giving you initial User Adoption program structure and industry best-practices, and help you adjust it as time and needs evolve. 

       

MyUserAdoption.com can be configured in virtually any way, and can be fully customized to best fit your organization. Our team of experts will work with you to assess your specific needs, and build an adjustable road map to increase user adoption and maximize your ROI.

   Cheaper 
         

Sustainable

 

You could build your own User Adoption portal, but the far cheaper option is to use our standard templates, pre-built functionality, and economies of scale. We can set up, manage, and support your ongoing User Adoption programs at a lower cost than you can do in-house... all while freeing up your internal resources to focus on more value-added work.


       

User Adoption is an issue over the life of your system, and so you need an ongoing program to manage User Adoption over the life of your system.  Our programs and services are set up to provide an efficient, effective and affordable way to maintain ongoing User Adoption programs.  Further, the added business benefits you receive from effective use of your systems will more than outweigh the costs to maintain the User Adoption program itself.  Quite simply, our programs pay for themselves and then some.



Learn More

How do I setup MyUserAdoptionPlan.com

How Do I Set Up MyUserAdoptionPlan.com?

We're happy to set you up with the most basic functions to get your User Adoption program up and running immediately, with as much or as little customization as you need. 


Fast Setup

Use our quick and easy process to get everything setup, regardless of where you and your users are located.  We walk you through each step of the process and do most of the setup work for you. We use templates and iterative updates to the portal to get all the content and functionality just the way you want it.

 

Managed Service

The system is offered on a managed-service basis only.  That is, we setup, run, maintain and support the system for you.  No additional resources, training or work is required on your part.


Expert Service

You have the option of engaging Tri Tuns expert services consultants to provide in-depth user adoption subject matter expertise and best practices.  Or, if you have a team with all the capabilities and capacity you need in house, you can simply define the content, approach and practices and we will simply setup and administer the program and content you supply.

Standard Modules & Functions

Standard Modules & Functions

The standard features of MyUserAdoptionPlan.com include all of the baseline functionality you need to quickly define and implement a basic User Adoption Program.  This is great for organizations that are moving very quickly with an IT roll out and need to have "the basics" up and running fast.

 
 

Standard User Adoption Program Definition

 

The Standard Program provides the basic functionality you need to quickly launch new systems.  It includes modules for defining business goals & user adoption metrics,  developing and managing communications, managing training, and providing effective end-user support (help desk).  

The Standard Program functionality delivers effective change management efforts while creating a foundation on which you can later build more comprehensive User Adoption Programs.


 
 

Individual User Adoption Pages

 
 

The Individual User Adoption Plan pages provide targeted content to specific stakeholder groups.  This enables you to specify exactly what actions end-users, managers, executives, and others need to take to make your User Adoption Program a success.  

This permission-based module allows you to quickly implement strategies to actively engage all your stakeholders and ensure they have the information they need to quickly learn and adopt your system.


Resources

 
   

The Resource module ensures your users have the information they need, when they need it.  It includes modules such as:

  • Frequently Asked Questions (FAQs)

  • Training Materials & Class Registration

  • Calendar (Training & Other Events)

  • Program Updates / Blog

  • Points of Contact

  • User Support/ Help Desk Management




Community


   

The Community module provides interactive forums where you can actively engage your stakeholders in 2-way conversations, regardless of physical location.  It allows you to get greater insight into the needs of your users and enables you to ensure your  systems meet evolving needs.

The Community module is a place where users can give feedback so you capture what needs to be changed or enhanced and can prioritize requests to deliver better business value. To show what's working and working well, this module also has areas where users can share best practices and success stories. 

Enhanced Modules & Functions


Enhanced User Adoption Programs

The Enhanced features of MyUserAdoptionPlan.com build on the standard functionality to provide you with the content and features you need to deliver and sustain comprehensive User Adoption Programs.  The Enhanced Programs functionality is designed for organizations that want to ensure they are getting maximum value from their IT investments. 

If you want to sustain effective user adoption over the life of your system, the Enhanced Program features are for you. 


Enhanced User Adoption Modules

   

The Enhanced Modules include content and functionality to address the full landscape of organizational dynamics that affect user adoption.  The modules help you provide clarity and manage complexity so that all stakeholders understand the what, why, when, how and who for issues related to your system.  The result is better user adoption, with less time and resources.

The enhanced Program modules include:

  • Processes

  • Policies

  • Roles & responsibilities

  • Rewards & Recognition

  • Data Quality

  • Sustained User Adoption


Customized User Adoption Programs

Customized User Adoption Programs

Do you have unique user adoption needs?  No problem.  Our in-house experts will gladly customize your MyUserAdoptionPlan.com portal to deliver the content or functionality you need.  You get all the features and benefits  of the MyUserAdoptionPlan.com portal plus the additional capabilities you need.

 

 Customized User Adoption Program Modules

 

Customized User Adoption Program Modules combine all the power of the standard features of MyUserAdoptionPlan.com with your unique content and functions.  Customization Options include:

  • Content and functionality you provide

  • Content and functionality your 3rd party vendor provides

  • Content and functionality custom built for you by Tri Tuns


Contact us to learn more


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