Your All-In-One User Adoption Portal
The standard features included in all editions of MyUserAdoptionPlan.com provide you the tools and functions you need to deliver effective change management and user adoption programs. If you are looking for a way to quickly launch a basic change effort or if you want a solid core capability from which you can later build a more comprehensive user adoption program, MyUserAdoptionPlan.com is for you.
MyUserAdoptionPlan.com is extremely flexible and you can use the out-of-the-box features or we can link in your existing systems to give you the integrated functionality you need.
Standard Features
The standard features of MyUserAdoptionPlan.com include all of the baseline functionality you need to quickly define and implement a basic User Adoption Program. This is great for organizations that are moving very quickly with an IT rollout and need to have "the basics" up and running fast.
Business Goals & Success Definition
Business Goals & Success Definitions
The Business Goals & Success Definitions module provides information about your organization’s business goals and its definition of success from implementing your system. You will see your business goals cascade down to individual user adoption goals. Metrics and target setting for each stakeholder group will help the organization stay on the right track.
Specific functions and benefits of the Business Goals & Success Definitions module include:
Clearly Articulate Business Benefits to All of your Stakeholder Groups Clarify Adoption Goals, When You Expect to Achieve Them, and How You Will Measure Them Set Both Qualitative and Quantitative Goals for your Program
Communication & Engagement
Communication & Engagement
The Communication & Engagement module provides the functionality and practices you need to deliver effective, 2-way communication programs. This module allows you to quickly implement strategies to actively engage all your stakeholders and ensure they have the information they need to quickly learn and adopt your system.
Specific functions and benefits of the Communications & Engagement module include:
Define Effective Communication & Engagement Strategies Utilize Pre-Defined & Customized Email Communication Campaigns Stay Ahead of the Curve with Ongoing & Targeted Email Communications Stay Relevant and Keep Users Informed with Automated Email Communication Campaigns
Training
Training & Learning
The Training & Learning module provides the functionality you need to effectively manage your training and learning program. It helps streamline the process of organizing and managing your training program. It not only makes it easier for your end-users to get the training they need, but it also provides them ongoing access to the latest training materials.
Specific functions and benefits of the Training & Learning module include:
Develop a Centralized Repository for all Training Materials & Job Aids Manage Your Training Calendar & Registration Online
User Support & Help Desk
User Support & Help Desk
The User Support & Help Desk module provides the functionality you need to deliver more effective end-user support. The ability for end-users to get help when and where they need it is critical to user adoption and IT success. This module makes it easy for you and your users to get the support they need.
Specific functions and benefits of the User Support & Help Desk module include:
Define Your User Support Strategy Online Support Request Tracking Define Support Response Times / Service Level Agreements (SLAs)
"My Plan" Features
"My Plan"
"My Plan"
One of the most powerful modules for driving user adoption, the My Plan module provides each stakeholder with a clear direction for exactly what actions they need to take to ensure IT success. Not only does it provide clearly defined actions & due dates, but it also provides each stakeholder a single "go-to" place where they can get all of the information and resources they need to fully adopt your systems.
Specific functions and benefits of the My Plan - For Staff module include:
Targeted Action Plans for Each Stakeholder Group (Staff, Manager, Executive & More) Defined System User Requirements & Due Dates Drives Fast Adoption Progressive User Adoption Targets & Actions
User Resources
Calendar
Calendar
The Calendar module provides a list of all training, communication, and other events included in your User Adoption Program. This module makes it easy for users to see and register for all of the upcoming events and milestones in a single consolidated location.
Specific functions and benefits of the Calendar module include:
Send Automatic Event Reminders
Program Updates Blog
Program Updates Blog
The Program Updates Blog module provides an easy to use communication channel for sharing information with all stakeholders. It provides an easy place for users to get the latest updates while also providing a historical archive of project information.
Specific functions and benefits of the Program Updates Blog module include:
Share Program Information in Familiar Blog Format
Points of Contact
Points of Contact
The Points of Contact module makes it quick and easy to connect your users to the right people for all of their system and user adoption program questions.
Specific functions and benefits of the Points of Contact module include:
FAQs
Frequently Asked Questions (FAQs)
The Frequently Asked Questions (FAQs) module provides an easy place to get system and user adoption questions answered.
Specific functions and benefits of the FAQs module include:
News & Announcements
News & Announcements
The News & Announcements module makes it easy to share the latest updates and time-sensitive information about your system and User Adoption Program. The News and Announcements functionality makes it easy for your users to find the most up-to-date information.
Specific functions and benefits of the News & Announcements module include:
Single "Go-To" Location for All News Items Keep News Relevant & Up to Date with Release & Expiration Dates Find News and Related Items Using Integrated Search Functionality
Community
Community Forums
User Community Forums
The Community Forums module provides a great way to actively engage your user community, regardless of where they are located. It provides an easy to use channel for users to share their needs, concerns, and views for how your systems can best meet their needs.
Specific functions and benefits of the User Community Forums module include:
Best Practices: Identify & Share the Best Ways to Use Your Systems Rumor Mill: Manage Rumors & Share Accurate Information Success Stories: Share & Build on the Success of All Users Suggestion Box: Keep Your System Relevant & Capture Enhancement Request