Partner with Us to Grow Your Business
Many companies like yours have an exceptional suite of products and services - technology systems, user training, consulting, support capabilities, and more. But, they lack the deep skills and expertise in user adoption that is required to help ensure customers get full and effective user adoption of their systems.
You can have the best software & training in the world, but experience has shown that customers today need to receive clear, measurable value from their IT investments. If they don't get it (and fast) they leave as quickly as they came.
Quite simply, if customers are not using your product or service, they are not renewing.
And you are not going to sell them more.
Why Software Vendors Need to Worry About User Adoption
Cloud computing is dramatically changing how businesses implement IT systems. The SaaS model has drastically lowered upfront costs and reduced the time it takes to roll out new systems, making it easier for customers to quickly get started and "try before they buy".
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SaaS software has transferred the User Adoption Risk from the client to the vendor! In traditional software sales, the vendor profits from large up-front fees, while the client has a large sunk costs. The client alone faces the risk that limited user adoption will result in financial problems and a poor ROI on their IT spend. With SaaS sales, the vendor only profits from retaining long-term clients. And if your clients are not adopting your system, you are not going to keep them. As a result, your revenue is now facing significant client User Adoption Risk! Software vendors can no longer just deliver software, they must deliver value! With your revenue stream and profitability now at risk, you need to ensure that your clients are adopting your system. And the client needs clear, measurable evidence of the value they are receiving from investing in your software solution. |
"We are having a problem with software renewals and people actually using the system. We are really good at landing the initial sale, but then a couple of years later, when people are not using the system, they don't renew" |
Partnering with Tri Tuns helps you reduce User Adoption Risk and retain long-term, profitable clients!
Partner Benefits
Tri Tuns is an innovative IT Effectiveness and User Adoption (UA) consulting firm with proven success in helping our Partners to maximize user adoption and sustain IT success over the long-term. Partnering with Tri Tuns ensures that you maintain long, profitable relationships with your customers. Partner benefits include:
Increase the # of licenses under contract
Increase the ROI your clients realize from your system
Improve customer renewals and retention
Increase your revenues from professional services
Discover increased opportunities for cross-selling and up-selling your customers
Tri Tuns works closely with clients and partner companies for our shared, mutual success. We fill the critical missing gap to IT success. Learn more about how we do it and how you can partner with us. Contact us today to learn how we can help!