Managed Service & Expert Service

Many organizations don't have the internal resources or expertise to deliver effective, efficient, and affordable User Adoption Programs.  That is why MyUserAdoptionPlan.com is provided on a managed service basis, with optional expert services to fill critical skill gaps.  You get all the User Adoption expertise and capabilities you need, on demand, at a low cost.

If your organization is like most, you have found that traditional change management efforts alone do not deliver the sustained user adoption levels you require. And you probably don't know what else to do or where to begin solving your User Adoption problems.  Our managed service  and expert service offerings can help.

Managed Service

You have enough on your plate just getting your IT system live, you don't want to spend valuable time and resources managing your User Adoption infrastructure.  We support the system setup, administration, and maintenance of your MyUserAdoptionPlan.com portal, allowing you to focus on more strategic elements of running your business. 

We work with each client to define the level of service they require to meet their ongoing User Adoption Program needs.  Our managed service offering defines the level of service and response times you will receive to ensure your User Adoption Portal and program continues to perform as needed.  

Your Managed Service plan delivers the following benefits:

Strategic Program Guidance

Our professional team guides you through the setup and maintenance of your MyUserAdoptionPlan.com portal.  We work with you every step of the way to take the stress and uncertainty away.  We provide recommendations for the best way to setup your portal to best meet the unique needs of your organization.  

Fast Setup & Deployment

Your User Adoption portal comes pre-configured & pre-loaded with industry leading content, dramatically cutting the time it takes to define and implement your user adoption program.  Our template-based customization options make it fast and easy to make updates.  When combined, your MyUserAdoptionPlan.com portal allows you to setup and deploy your User Adoption programs faster and easier than you can using internal resources.

Ongoing Portal Administration & Maintenance

We perform all of the ongoing system administration and maintenance tasks so you have a worry-free and hassle-free User Adoption Portal.  Our system administration activities include:

• Performing day-to-day user administration
• Completing technical system administration activities (upgrades, backups, etc.)
• Developing custom features & functionality
• Making content updates
• Managing ongoing communication email campaigns

Dedicated Team

Our managed service teams are fully focused on ensuring your User Adoption Program is a success.  We are dedicated to ensuring your MyUserAdoptionPlan.com portal is fully functioning and meeting your needs.  Unlike your internal IT department which has many systems and departments to support, our professional team is solely dedicated to supporting your portal and user adoption program.  As a result, you get faster, more effective, dedicated service.

Low Cost, Budget Friendly

Our professional teams are experts in the MyUserAdoptionPlan.com portal and thus we can manage your  system faster and easier than is possible with other resources.  Further, by using standard templates, pre-built functionality, and economies of scale - we can setup, manage, and support your ongoing User Adoption Programs at a lower cost than you can do it in-house. We are able to pass these savings on to you.  And we can do so at a set cost, allowing you to better forecast and manage your budgets.

Free Your Internal Resources

Many organizations that try to deliver User Adoption Programs using internal tools or other 3rd party tools typically waste 25% - 45% percent of their internal staff time on non-value added tasks, such as manually managing communications (emails & intranets) and managing training logistics in Excel.  Our managed service offering removes this administrative and non-strategic burden, freeing up your skilled staff to focus on more high-value work.  

Expert Service

User Adoption is vital to IT success, yet most organizations lack the competency and resources to create and sustain effective user adoption programs.  We offer clients a variety of User Adoption Expert Services to fill this critical skill gap in their organization.

Our Expert Service plan defines the level of Tri Tuns User Adoption expertise and services you receive to help define, implement, and manage your ongoing user adoption program.  We work with you to assess your internal team's level of User Adoption Program expertise and then offer suggestions how our experts can fill knowledge, skill, or resource availability gaps of your internal team.

Your Expert Services Plan offers the following benefits:

Easy Access to User Adoption Expertise

Our professionals have advanced knowledge, skills, and experience in driving and sustaining effective User Adoption of IT systems.  In addition to our core expertise in developing and delivering advanced User Adoption Programs, we also have access to leading experts in related areas (through our internal professionals and our partner professionals).  The result is you always get the right expert for your specific needs.

Flexible User Adoption Services 

We offer several User Adoption Services and have great flexibility to provide the exact service to meet your User Adoption needs.

• User Adoption Consulting
• User Adoption Assessments
• User Adoption Seminars & Training
• Additional Organizational & People Development Services

Service Options to Meet Your Evolving Needs

Your User Adoption Expert Service needs will change over the life of your system, and we have several great service options to meet your evolving needs.  Whether you are looking for help developing your user adoption strategy, need skilled staff to help with your initial system go-live, or follow-up services to drive adoption of system enhancements, we can provide just the right service option for your needs.

• Ongoing Expertise - We provide scheduled, regular user adoption services to help you sustain long-term adoption over the life of your system

• On-Demand  - For an hour, a week, or longer; we provide user adoption expertise just when you needed it, for as long as you need it

• Project Basis - We provide fixed scoped projects with clearly defined deliverables