Tri Tuns is a Customer Success Management and IT User Adoption consulting company that focuses on ensuring IT systems are used to deliver meaningful and measurable benefits to the organization. We work at the intersection of technology, process, culture and people to help clients drive effective user adoption and realize their IT and business goals.
Quite simply, we help you get your people to use your systems, so that your IT project is a success and you achieve your business goals.
What Makes Tri Tuns Unique
We help leading organizations define new and innovative ways to achieve measurable business benefits from technology investments. Our experts work at the intersection of technology, process, culture and people to help clients through the initial change and sustain desired user adoption over the life of the system.
What makes us unique is that we combine technology implementation expertise with advanced knowledge of organization development and employee engagement techniques, which enables us to effectively drive desired user behavior. Further, while many consultants focus primarily on managing the initial “change” of a technology implementation, our focus is on both helping clients through the initial change AND sustaining desired user adoption over the life of the system.
When you put it all together, we bring fresh ideas and new approaches to solving one of your organization's biggest problems: how to get your people to use your technology and ensure your IT investment is a success!
Founder & President
The Tri Tuns, LLC leadership team is composed of leading executives and advisors from both industry and academia. Our team of international experts includes:
Jason is a leading expert in IT effectiveness. He has over 15 years of experience implementing information systems and driving organizational change in a variety of small, medium and large organizations. Jason’s technology experience is focused on leading packaged based Customer Relationship Management (CRM) system implementations and related enterprise and custom systems.
Jason developed his expertise and passion for User Adoption while working as an internal CRM Systems Manager at Texas Instruments(TI). In addition to being responsible for all aspects of the CRM system and program, Jason was also in charge of internal efforts to drive adoption and demonstrate measurable business results. The success Jason had driving user adoption at TI provided the foundation for the methods used by Tri Tuns to deliver similar success with our clients.
Jason has worked with a variety of Fortune 500 companies, government agencies, not-for-profit organizations, and global consultancies. Jason has conducted domestic and international projects with major global clients including Texas Instruments, AT&T, Bell South, BP, Nissan, Sabre Holdings, Kimberly-Clark, American Re-Insurance, Union Planters National Bank, Library of Congress, Federal Energy Regulatory Commission (FERC), Defense Logistics Agency (DLA) and the National Institute of Health Federal Credit Union (NIHFCU)
Jason's education includes:
Bachelor of Business Administration in Finance from George Washington University
Master of Science in Analysis, Design & Management of Information Systems from the London School of Economics and Political Science (LSE)
Master of Science in Organization Development & Strategic Human Resources from Johns Hopkins University
Jason is available for speaking engagements on a wide range of matters relating to User Adoption of all IT systems, change management, organizational development, team building, IT sustainability, and the creation of business value. Please call our office (703-652-0887) or email us for more information.
Board of Advisors
Dr. Susan V. Scott – Advisor
Senior Lecturer – Department of Information Systems, London School of Economics, London, England
Susan is a Senior Lecturer in the Information Systems Department at the London School of Economics where she pursues research focusing of the role of information systems in the transformation of financial services.
Susan is active in bridging the gap between academia and industry. In 2001 she founded a Corporate Academic Funding Consortium, which sponsored the ‘Moving Markets: Strategic Developments in Clearing and Settlement’ project. Susan is also an active researcher in the Centre for Economic Performance research program on ‘Productivity and Innovation’. The program looks at the role of information and communication technologies, new organizational practices, skills, the structure of labor and product markets in shaping innovation and productivity.
Dr. Gus Hosein – Advisor
Visiting Senior Fellow – Information Systems and Innovation Group, the Department of Management, London School of Economics, London, England
Gus is a Visiting Senior Fellow at the London School of Economics and a widely respected expert in the field of Information Systems. His thought leadership and ground-breaking work on the UK Identity Card project was extremely influential in the UK government debate in both the House of Lords and the House of Commons and is credited for getting Dr. Hosein included in the 2005 list of top 50 “Agenda Setters” in the technology industry by Silicon.com. On top of being an advisor to a number of non-governmental organizations, he is a Senior Consultant with 80/20 Thinking, a privacy consultancy company, where he has recently evaluated UN programs. Dr. Hosein is a frequent speaker at numerous conferences, NGOs, and various private and public organizations each year. He is a Chartered Fellow of the British Computing Society and a Fellow of the Royal Society of the Arts.
Jennifer B. Luken – Advisor
President — JKB Consulting Group
Jennifer is a senior-level management, human resources, and communication consultant. She has over 14 years of experience in addressing the communication, behavioral, and implementation issues involved in all types of organizational transformation. Her areas of expertise include strategic human resources design and implementation, internal change communication, organizational diagnosis and workforce analysis, performance management, coaching, and training. Jennifer’s professional experience includes senior leadership positions at leading consulting firms such as Mercer Human Resource Consulting, Burson-Marsteller and Towers Perrin. Her previous clients include Astra Zeneca, ChevronTexaco, EDS, Freddie Mac, IBM, The International Monetary Fund, Johnson & Johnson, Lucent Technologies Inc., Morgan Stanley Dean Witter & Co., and Mount Sinai NYU Health Jennifer has a Bachelor of Arts in Political Science from Brown University and a Master of Science in Applied Behavioral Science from Johns Hopkins University
K Wasko – Advisor
Senior Vice President – The Moore Group
K (yes, that is really her name!) is a professional program manager with twenty years of cross-industry experience, where she has provided full project lifecycle support for large-scale learning projects including change management, communications, implementation, and deployment across a wide range of industries including military, government, high-tech, newspaper, and industrial. She has significant experience in the following: management and leadership development programs, training program design, delivery, and evaluation, program/project management, marketing, business development, and management of logistical planning.